Privacy Policy

At Craft Kahani, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit www.craftkahani.com or buy from us, how we use it, who we share it with, and the choices you have.

1. Who we are

Craft Kahani is an online store selling handmade home décor and gifts, based in Pakistan. For any privacy question, contact us at aghaali123811@gmail.com or our customer care number.

2. Information we collect

Information you give us

• Contact and delivery details: your name, email address, phone number and delivery address when you place an order, create an account or contact us.
• Order details: the products you buy, order notes, gift messages and your chosen payment method (online or cash on delivery).
• Messages: anything you share when you contact us through our contact form, email, WhatsApp or social media.
• Reviews and content: reviews, photos or comments you choose to share with us.

Payment information

Online payments are processed securely by our payment partner, Safepay. Your card or wallet details are entered on Safepay's secure platform. We never see or store your full card number. We only receive confirmation of the payment and limited details such as the payment status and amount.

Information collected automatically

• Device and usage information: such as your IP address, browser type, device type, pages viewed, products added to your cart and how you arrived at our website.
• Cookies and similar technologies: see section 6.

3. How we use your information

We use your information to:

• process, confirm, pack and deliver your orders, including cash on delivery confirmation;
• send you order confirmations, shipping updates and delivery notifications by email, SMS or WhatsApp;
• provide customer support and respond to your questions;
• handle returns, exchanges and refunds;
• prevent fraud, fake orders and misuse of our website;
• improve our website, products and shopping experience;
• send you news, new collections and offers, only if you have subscribed (you can unsubscribe at any time);
• meet our legal, accounting and tax obligations.

4. Who we share your information with

We never sell your personal information. We share it only when needed to run our store, with:

• Shopify: our e-commerce platform, which securely hosts our store and order data.
• Safepay: to process online payments and advance delivery charges.
• Courier and delivery partners: your name, phone number, address and the amount to collect (for COD), so they can deliver your parcel.
• Communication tools: such as email and WhatsApp, to send order updates and reply to you.
• Analytics and marketing tools: to understand how our website is used and to show relevant ads, using limited or anonymised information where possible.
• Authorities: if required by law, court order or to protect our rights, customers or the public from fraud or harm.

Our partners may only use your information to provide their services to us and must keep it secure.

5. How long we keep your information

We keep order and transaction records for as long as needed for delivery, returns, customer support, and legal, tax and accounting purposes. Marketing preferences are kept until you unsubscribe. When information is no longer needed, we delete or anonymise it.

6. Cookies

Cookies are small files saved on your device. We and our partners use them to:

• keep items in your cart and remember your preferences (essential cookies);
• understand how visitors use our website so we can improve it (analytics cookies);
• measure our advertising and show relevant ads on social media (marketing cookies).

You can block or delete cookies in your browser settings. Some parts of the store, such as the cart and checkout, may not work properly without essential cookies.

7. Marketing messages

If you subscribe to our newsletter or agree to receive offers, we may contact you about new collections and promotions. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by contacting aghaali123811@gmail.com. Order and delivery messages are not marketing and will still be sent.

8. How we protect your information

Our store runs on Shopify's secure platform, and all data is transmitted over encrypted (HTTPS) connections. Payments are handled by Safepay. Access to customer information is limited to people who need it to fulfil your order. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

9. Your rights and choices

You can contact us at any time to:

• ask what personal information we hold about you and request a copy;
• correct or update inaccurate information;
• ask us to delete your information, unless we need to keep it for legal or order-related reasons;
• unsubscribe from marketing messages;
• delete your customer account.

We will respond to your request within a reasonable time, usually within 30 days. We may need to verify your identity before acting on a request.

10. Children's privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

11. Storage and transfer of data

Because we use international service providers such as Shopify, your information may be stored and processed on secure servers outside Pakistan. These providers protect your data with industry-standard security measures.

12. Links to other websites

Our website and social media pages may contain links to other websites, such as Facebook, Instagram or WhatsApp. We are not responsible for the privacy practices of these websites, so please review their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its "last updated" date. If we make significant changes, we will let you know on our website or by email.

14. Contact us

If you have any questions or requests about your privacy, please contact us:

• Business: Craft Kahani
• Email: aghaali123811@gmail.com
• Phone / WhatsApp: our customer care number
• Address: Pakistan